Customers & Loyalty
Loyalty tiers, customer profiles, and attaching customers at checkout.
BrewDesk includes a built-in loyalty program. Customer profiles are stored locally and linked to orders at checkout.
Loyalty tiers
| Tier | Points required |
|---|---|
| Bronze | 0 – 499 pts |
| Silver | 500 – 999 pts |
| Gold | 1,000 – 1,999 pts |
| Platinum | 2,000 pts and above |
Tiers are recalculated automatically whenever a customer's total points change. Points per order are configured in Settings → POS → Loyalty Points.
Customer profile fields
Each profile stores: name, phone, email, cumulative points, tier, total visits, total amount spent (KHR), favorite item, and last visit date.
Attaching a customer at checkout
- On the POS screen, tap the customer lookup field
- Search by phone number or name
- Select the customer — their name and current points are shown
- Points are awarded automatically on checkout